Local customers please be sure to visit our Event Calendar for a Coupon Code to save 10% on any prepaid pre-order to be delivered to you at our upcoming events.

Shipping & Returns

Thank you for shopping at Kelley's Korner Orchid Supplies. The following outlines some of our Order Fulfillment and Business policies and terms.

Table Of Contents

Shipping & Handling:

  • Shipping Charges (at our actual cost) will be determined for each order at the time of shipment and will be reflected on the invoice which will accompany your order. Please realize by calculating the shipping charges at the time we prepare your order we are able to determine the best shipping solution for your order's contents.
  • All orders will be shipped the best way: (typically U.P.S. Ground or US. Postal Service Priority), unless otherwise requested.
  • All orders will be filled based on our ability to provide the product and are priced as of shipping date. All prices are F.O.B. Milford, New Hampshire.
  • Please expect a $5.00 Handling Charge on all orders under $20.00.
  • Orders for clay pots will have an additional 20% added to the cost of the clay items for special packing of the shipment.
  • Please Note: Shipping & Handling Charges are not refundable for canceled or refused orders. It remains the customer's financial responsibility to see that all exchanges / returns (through no fault of Kelley's Korner Orchid Supplies ) are covered in advance or reimbursed. Returns otherwise received may be billed for any return delivery charges incurred. Address corrections for orders sent with improper or incomplete addressing are subject to additional charges incurred by us in the attempt to correct, redirect, or redeliver your order. Please take extra care to ensure that all delivery information provided is correct and complete!
International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
During checkout, enter your Bongo address as both your billing and shipping addresses.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

We ask that you please pay a small $5 shipping fee for mailing your order to the U.S. shipping address that Bongo will provide you. Upon payment we will promptly send your order to the Bongo address and provide a tracking number to you so you can follow your order thru the entire shipping process.

If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!

Returns Policy:

  • No returns without prior notice. In the unlikely event that an item requires return, please be sure to Contact Us.
  • Certain returned items may incur a re-stocking charge.

Miscellaneous Terms:

  • When possible, we will include the invoice with the order. Otherwise it will be mailed separately.
  • For approved credit accounts, net 30 days from date of invoice. Past due accounts will be charged at the rate of 2% per month.
  • All prices are subject to change without notice.