Shipping & Returns
Thank you for shopping at Kelley's Korner Orchid Supplies. The following outlines some of our Order Fulfillment and Business policies and terms.
Table Of Contents
Shipping & Handling:
- Shipping Charges (at our actual cost) will be determined for each order at the time of shipment and will be reflected on the packing slip which will accompany your order. Please realize by calculating the shipping charges at the time we prepare your order we are able to determine the best shipping solution for your order's contents.
- All orders will be shipped the best way: (typically U.P.S. Ground or US. Postal Service Priority), unless otherwise requested.
- All orders will be filled based on our ability to provide the product and are priced as of shipping date. All prices are F.O.B. Milford, New Hampshire.
- Please expect a $5.00 Handling Charge on all orders under $20.00. This is a HANDLING charge due to your order being under $20.00 - it is NOT the cost of shipping - which is calculated once your order is packed and weighed.
- Please Note: Shipping & Handling Charges are not refundable for canceled or refused orders. It remains the customer's financial responsibility to see that all exchanges / returns (through no fault of Kelley's Korner Orchid Supplies ) are covered in advance or reimbursed. Returns otherwise received may be billed for any return delivery charges incurred.
Address corrections for orders sent with improper or incomplete addressing are subject to additional charges incurred by us in the attempt to correct, redirect, or redeliver your order. Please take extra care to ensure that all delivery information provided is correct and complete!
- No returns without prior notice. In the unlikely event that an item requires return, please be sure to Contact Us.
- Certain returned items may incur a re-stocking charge.
- When possible, we will include the invoice with the order. Otherwise it will be mailed separately.
- For approved credit accounts, net 30 days from date of invoice. Past due accounts will be charged at the rate of 2% per month.
- All prices are subject to change without notice.